The 4 Deadly Sins and the 19 guidelines for improving the quality.

“Quality is everyone’s responsibility, but can become the responsibility of anyone, without proper leadership in the organization.” Armand V. Feigenbaum

Within the invaluable legacy he left Armand V. Feigenbaum, he is its definition of four ‘deadly sins’ affecting quality. For Feigenbaum, quality works as long as the organization (and mainly managers) are really convinced of their importance and adopted as a philosophy of life, not to meet external mandates.

The 4 Deadly Sins of quality are:
Greenhouse quality: The quality arouses the interest of the senior management level ‘fireworks display’. The problem is that the neglected when other priorities and interests, such as a need to increase production are.
wistful attitude: The national government must not have absolute power over all operations. Protectionism is an example.
Production abroad: It is impossible to gain a competitive advantage if there is another trying to get it.
Confine factory quality: Improving quality is everyone’s responsibility within the organization.

It also proposed 19 guidelines Feigenbaum (or proposals) for quality improvement:
1. Definition of Total Quality Control (TQC, or CCT).

2. Quality versus quality. With ‘C’ capital luxurious quality is indicated; with ‘c’ high quality, without luxury.

3. Control. Control is a powerful management tool that includes four stages:
Establish quality standards.
Assess compliance of these standards.
Acting when standards are exceeded.
Plan to improve quality standards.
4. Integration. For the TQC work must integrate many of the activities that apparently have no relationship or dependence.

5. The quality increases profits. Undoubtedly, a well implemented quality system generates substantial improvements in cost, subject to customer satisfaction.

6. quality is expected, it is not wanted. Search quality will make the environment (competitors, suppliers, customers) point to the same place, resulting in an overall improvement.

7. Humans influence the quality. Is there any doubt?

8. The TQC applies to all products and services. Today the boundary between product and service becomes increasingly diffuse. Currently both terms are used interchangeably in many cases.

9. The quality covers the entire product life-cycle management. From design to after-sales itself, through all intermediate processes and services, intervenes quality.

10. The process control. Which it is composed of four types of control:
Control of new designs.
Control of material received.
Product control.
Studies of special processes.
TQC 11. A system can be defined as: ‘the orderly structure of operational work in integrated technical and administrative procedures, in order to guide the coordinated actions of personnel, machinery and information, in an efficient manner’.

12. Benefits. Numerous benefits gained by implementing a system TQC: improvement in costs, improved designs, increased customer satisfaction, fewer production problems, etc.

13. The cost of quality. It is a way to evaluate and optimize the activities of total quality control. As mentioned in a previous publication, costs can be discriminated in several different classes:
Evaluation costs
Prevention costs
Internal failure costs
External failure costs
14. Organization calidad.La quality control is a task of all.

15. Facilitators quality, not quality police. Quality control is to mediate and allow processes improve, is not simple oversight.

16. Ongoing Commitment. When we talk about ‘commitment’ talk about each and every one of those who form the organization, and especially from top management.

17. Using statistical tools. The statistical tools are the best way to model processes, detect deviations and corrective actions.

18. Automation is not a panacea. It is not a miracle cure. It requires a complex development, which must always be accompanied by a parallel development in human resource training.

19. Quality control in the sources. Who created the product (or providing the service) should be responsible for appropriate quality control.

The 4 Deadly Sins and the 19 guidelines for improving the quality.

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