50 Top Rated by Phil B.Crosby

It is undeniable that Phil B. Crosby, one of the foremost benchmarks in Quality and Management, had a prolific career that helped break many firmly entrenched paradigms in organizations. His work allows us to reread him permanently and discover his wonderful vision of things.

In this opportunity we have selected 50 maxims, which are just a small sample of your particular way of thinking Quality and organizations:
“You can create solutions to complicated problems if you are the only one able to break down those complicated problems into their root causes.”
“The purpose of quality is not to accommodate the wrong things, it is to eliminate them, to prevent such situations.”
“Each and every person in the organization must understand their personal role in quality.”
“‘Zero defects’ is the battle cry of defect prevention. It means ‘get the job done right the first time.'”
“In a true zero-defect approach, there are no unimportant things.”
“There is no substitute for the words’ zero defects.” They are absolutely clear. ”
“First, after and always, please the customer.”
“Many companies have no idea what happens to their product or service once they leave their hands.”
“Quality does not cost. It’s not a gift, but it’s free.”
“Why waste time finding, fixing and fighting, when can you prevent the problem?”
“Without active management, there can be no quality.”
“The quality management problem is not what people ignore about it. It’s what they think they do know.”
“If you do not show empathy for people who meet your needs, why expect your clients to treat you differently?”
“It is wrong to think that quality is intangible, and therefore immeasurable. It is precisely measurable through the oldest and most respected of the media: cold and hard effective.”
“It is wrong to assume that quality comes from the ‘quality department’.”
“If it’s going to be practical and achievable, quality management should start at the top.”
“Be careful about the changes eagerly recommended by those who would benefit from them.”
“Prevention is harder to sell than to do.”
“The greater the distance between the administrator and what he administers, the less efficient the administration will be.”
“Quality is difficult to pin down because every person thinks that others define it in the same way that he or she does.”
“The performance of people is to the standards of their leaders.”
“If management thinks people do not care, then they will.”
“Quality measurement is effective only when it is done in a way that produces information that people can understand and use.”
“You can earn a living excellently doing quality work, as opposed to simply auditing to find out why it was not done.”
“Within any organization, every employee is a customer to others.”
“More than 85 percent of all problems can be solved at the first level of supervision.”
“Half of the people at most manufacturing plants never touch the product.”
“The problem is usually in the process.”
“Quality has to be caused, not controlled.”
“Slowness for change usually means fear of the new.”
“If we take care of customers and employees, everything else will take care of itself.”
“Airlines are driven by people who have never flown like normal people.”
“Being convinced that you know the whole story is the safest way to fail.”
“Quality improvement has no chance unless individuals are ready to recognize that improvement is necessary.”
“Specific problems require specific solutions.”
“Anything that is caused can be prevented.”
“The correct concepts of today are only good for today.”
“Most managers are so preoccupied with today, and with their own real and imagined problems, that they are unable to plan corrective or positive actions about a week in advance.”
“The most important aspect of creativity in the management style is not to adopt the habit of asserting their lack of creative ability.”
“The root cause of most of the problems in product reliability is a slip of integrity on the part of someone in management.”
“Nothing returns to an ineffective organization as quickly as continuing anxiety about what is going to please or displease the boss.”
“Top management must know some customers personally.”
“The most valuable manager is one who can first create, and then implements.”
“Selecting the right people for the right job is the most important part of trainer employment.”
“The leader who is running out of jobs for his subordinates Will soon be replaced by someone more interested in working hard.

“” The best reputation a leader can have is to show ethical conduct in all things.

“” Good things happen only when they are planned; Bad things happen on their own.

“” If the leader is the only one who knows what game he’s playing, then obviously he’s the only one who can win.

“” You do not have to be loud to be effective.

“” A good Follower has to want the same results as the leader wants.

“———- Finally, we leave these Crosby tips to implement right now in your organization: Listen.

You can not receive greater honor than the To listen to what someone has to say.

someone to lean on you without expecting to lean on you.Create.The original solutions are the result of hard work to unravel unoriginal problems.

Implemente. A moment comes when someone has to When you have an answer for everything, you will know that you have stopped learning.

Leaders begin to fail when they begin to believe in their own importance.See.You will never reach a point where you are not Working for someone, so learn to be good for it.

If you are going to be an actor, be a good one. But stay away from the administration

50 Top Rated by Phil B.Crosby

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